deliverateKeep the collection commitment
Agree the collection window and record collection against the booking.
DELIVERATE HANDLED · PROPOSED SERVICE STANDARDS
A promise needs
people who deliver.
Clear commitments for our couriers. Clear updates for our customers.
10 working days
For the managed service, the proposed deadline starts from booking confirmation. Day one is the next working day. Weekends and applicable UK bank holidays are excluded; the actual deadline will be shown before payment.
Managed bookings and enforcement are being prepared. These standards describe the service being built; they are not a live booking confirmation.
Keep everyone informed
Report progress each working day while responsible for an active delivery.
Deliver within the promise
Complete delivery by the booking’s confirmed 10-working-day deadline.
Close the loop with proof
Record proof of delivery on the delivery day, with the required evidence.
Report problems promptly
Raise delays, damage or access problems as soon as known so the team can act.
ACCOUNTABILITY IS PART OF THE SERVICE
Three failures.
A 30-day pause.
Each confirmed service failure is recorded with the booking, evidence and review outcome. Duplicate reports of the same incident count once.
On the third confirmed failure, new work is suspended for 30 days. Existing deliveries remain visible to the operations team so they can be completed or reassigned.
Before returning to the network
- Complete the full 30-day suspension.
- Pass revalidation of the required driver and service checks.
- Attend a Teams meeting to discuss the failures and agree how they will be prevented.
- Receive recorded approval for reinstatement.
The passage of time alone does not restore access.