deliverateDELIVERATE COURIERS · DRIVE IT MEMBERSHIP
Clear terms.
A better working relationship.
Free Deliverate account
There is no monthly subscription for quoting and accepting standard personal Deliverate work. Business work has the mandatory subscriptions described below. Your licence, identity and insurance documents must pass Nexus review before you can quote. Keep them current.
Full and final quotes: no additional charges
Your quote or counter-offer must be the full and final courier price, including all costs and any applicable VAT. Include fuel, tolls, parking, labour and every agreed collection and delivery requirement, including two-person handling, stairs and room-of-choice service where requested. Once accepted, you must honour that price. You must not increase it or ask the customer for additional charges before collection, before delivery or on delivery. Clarify any requirements before quoting.
This applies to quotes, counter-offers and accepted fixed-price jobs.
Customer booking and tracking choice
The customer sees the full booking total, including applicable VAT and selected extras, before confirming. It is separate from your agreed courier earnings and is not a deposit against your courier charge. If you do not have an active Drive It subscription, the customer can add tracking and full proof of delivery for £42 including VAT. You must use the app for that order and complete the required collection and delivery evidence. Access is restricted to that order and does not activate a subscription.
Drive It subscribers include tracking and photo evidence without the additional customer upgrade charge.
Optional Drive It subscription terms
Effective 1 October 2026 · Version 2026-10-01-sixty-day-beta-trial. Drive it membership is supplied by Nexus Delivery Team Limited. These terms cover the driver software and network membership.
1. Joining and your subscription
There is no separate joining fee. Membership costs £79 including VAT per month: £65.83 membership plus £13.17 VAT, £79 total. It renews monthly using the payment method you register when you authorise your renewal. Review the amount and billing details in checkout before subscribing.
2. Your 60-day beta trial
All approved Drive It users can try the booking, route planning, tracking and proof-of-delivery tools free for 60 days. The apps are in beta. The trial starts when operational access is approved, so time spent waiting for approval does not reduce it. One Drive It trial applies per user. Previously granted longer trials keep their confirmed end dates. Complimentary, test and Nexus-assigned accounts retain their existing access arrangements.
Complete secure Stripe checkout to authorise renewal. You pay £0 during the trial, then £79 including VAT per month from day 61, renewing monthly unless you cancel before the next payment date. Stripe shows your exact first payment date. If you do not authorise a payment method, no charge is taken and full access ends at the end of the trial; saved records remain available read-only.
Mapping is provided by Nexus. Network charges are separate. Beta status does not affect your statutory rights.
3. What membership includes
Access to eligible driver-network work, your own order records, route planning, delivery progress tracking and proof of delivery for all orders you input into Drive it. Add collection and delivery details, update progress as you work and record recipient details, photographs and signatures against the delivery.
Tracking depends on the updates you record and, where you enable it, device location permissions and connectivity. You are responsible for recording accurate delivery evidence. Membership does not guarantee job volumes, earnings or allocation of any particular delivery.
4. Separate charges and transport payment
Posting a request on Deliverate is free. When a courier quote is accepted, the customer pays a Deliverate booking fee of Your total price, including applicable VAT and selected extras, is shown before you confirm and pay. The courier charge is paid separately to the courier. For separately offered driver-to-driver work, review the fee displayed with the job before posting or awarding it.
Nexus provides mapping and routing. You do not need a personal Google Maps account or API key. For Nexus or managed Deliverate work, review the offered driver payment, requirements and applicable booking terms before accepting. The customer’s booking price is not your driver payout.
5. Driver checks and delivery responsibilities
Keep a current driving licence, Hire & Reward/commercial motor insurance and Goods in Transit insurance on your account. Upload replacements before expiry. Missing or expired required documents can suspend operational access without automatically pausing subscription billing.
Accept only work you can complete safely with the appropriate vehicle and equipment. Meet the agreed collection and delivery commitments, keep progress current, report exceptions promptly and complete POD. Do not abandon accepted work if your membership changes; contact operations to arrange completion or reassignment.
6. Customer data
Only enter orders and customer information you are authorised to use. Use customer contact, location and delivery information for the agreed delivery. Keep your sign-in secure and do not share private customer details in public listings.
7. Cancellation, payment problems and support
Cancel through “Manage or cancel subscription” on your membership page before the next payment date, or contact Nexus support from your registered account. Cancelling or failing to pay does not remove delivery commitments or fees already incurred. The free plan and retained read-only records remain available after paid access ends.
New-work access depends on your account, subscription, compliance and job eligibility. If access is restricted, contact support to resolve the cause and coordinate any outstanding deliveries.
Deliverate for Business
Business jobs require active Drive It access and an active, paid and provisioned Engage It subscription. This applies when quoting, being selected, receiving a job or reassignment and carrying out the work. Tracking and full proof of delivery are included; a one-off tracking upgrade does not qualify you for Business work.
Quote the complete net transport price excluding VAT, and declare whether you are VAT registered. Any courier VAT is shown separately. Your net quote must include all agreed transport and handling costs; you must not add charges after acceptance. Only accept a deadline and declared goods value that your service and cover can support.
Keep messages and calls in the app through Engage It. Only active Engage It contact numbers and details are released. Do not request or share personal contact channels, contact customers outside the platform, solicit them or transfer the customer relationship. Transport payment is made directly to you; Nexus may help mediate a problem but does not collect or settle courier payments or decide transport disputes.
Managed Deliverate deliveries
The managed service being prepared has additional collection, reporting and POD requirements. Three confirmed failures trigger a 30-day suspension, followed by revalidation, a Teams review and recorded reinstatement approval. Read the proposed managed delivery standards before taking this work when it becomes available.