deliverateBath
Protect edges and ceramic surfaces, drain and dry the item, secure loose fittings and use the original box or frame. Confirm the supplier accepts its condition before collection.
Check this item →Independent return transport
Returning to Bathroom Mountain?
A large return can mean more than printing a label. You may need to protect heavy or fragile goods, arrange a suitable vehicle and meet a warehouse receiving deadline. Deliverate helps you find a courier for the authorised return.
What Bathroom Mountain asks you to arrange
Unwanted returns at customer cost; policy tells customers to choose an insured courier.
Published window in our research: 28 days.
Portal approval and photos required. Original undamaged packaging/pallet. A ban on retailer collections is not explicit; confirm availability.
Read the supplier’s own return policy ↗
Checked 10 September 2026. Confirm the current policy for your order. Paying return costs and booking your own carrier are different requirements; some suppliers offer collection.
How Deliverate can help
- Get the supplier’s approval, return reference, receiving address and deadline.
- Choose your basic item type and check its packed dimensions, weight and route.
- Review the transport price, separate fuel surcharge and £42 Deliverate fee before committing.
- Agree the collection with the awarded courier and keep the return delivery evidence.
The transport contract is between the customer and the awarded courier. Deliverate, operated by The Home Delivery Guys Ltd, arranges the introduction. The retailer decides return eligibility and refunds.
One price per item type
A bath uses the same shared bath rate whichever supplier it is going back to. You do not need a separate product-range or retailer price. Rates still apply only within the published packed-size, weight and route limits.
Sink / basin
Protect edges and ceramic surfaces, drain and dry the item, secure loose fittings and use the original box or frame. Confirm the supplier accepts its condition before collection.
Check this item →Toilet
Protect edges and ceramic surfaces, drain and dry the item, secure loose fittings and use the original box or frame. Confirm the supplier accepts its condition before collection.
Check this item →Shower / bath screen
Protect all glass edges and keep panels in a suitable upright transport frame. Do not send loose or unprotected glass.
Check this item →Mirror
Protect the glass, frame and corners in a purpose-made box. Keep the original protective inserts.
Check this item →Radiator
Drain and dry completely. Protect valves and finishes, secure brackets and check the packed weight, especially for cast iron.
Check this item →Wall / bath panel
Keep panels flat and protected against bending. Measure the longest package and check cut-to-size exclusions.
Check this item →Plan a return to Bathroom Mountain
Before paying for a return
For faulty, damaged or incorrect goods, ask the retailer how it will resolve the issue before purchasing separate transport. Protect original packaging and check exclusions for fitted, assembled, personalised or made-to-order goods. Do not send a return to a showroom or head office unless authorised.
Deliverate is independent of Bathroom Mountain. Listing the supplier does not imply a partnership or guarantee a refund. Browse all item types · See the fuel calculation.