deliverateTable
Protect corners, legs and upholstery. Confirm whether dismantling or assembly affects return eligibility. Include every package in the measurements and explain any stairs or restricted access.
Check this item →Independent return transport
Returning to Furniturebox?
A large return can mean more than printing a label. You may need to protect heavy or fragile goods, arrange a suitable vehicle and meet a warehouse receiving deadline. Deliverate helps you find a courier for the authorised return.
What Furniturebox asks you to arrange
Retailer can arrange free courier collection; sofas and sofa beds have change-of-mind collection fees.
Published window in our research: 30 days.
Does not meet a blanket requirement for customer-booked transport.
Read the supplier’s own return policy ↗
Checked 10 September 2026. Confirm the current policy for your order. Paying return costs and booking your own carrier are different requirements; some suppliers offer collection.
How Deliverate can help
- Get the supplier’s approval, return reference, receiving address and deadline.
- Choose your basic item type and check its packed dimensions, weight and route.
- Review the transport price, separate fuel surcharge and £42 Deliverate fee before committing.
- Agree the collection with the awarded courier and keep the return delivery evidence.
The transport contract is between the customer and the awarded courier. Deliverate, operated by The Home Delivery Guys Ltd, arranges the introduction. The retailer decides return eligibility and refunds.
One price per item type
A bath uses the same shared bath rate whichever supplier it is going back to. You do not need a separate product-range or retailer price. Rates still apply only within the published packed-size, weight and route limits.
Chair / stool
Protect corners, legs and upholstery. Confirm whether dismantling or assembly affects return eligibility. Include every package in the measurements and explain any stairs or restricted access.
Check this item →Sofa / armchair
Protect corners, legs and upholstery. Confirm whether dismantling or assembly affects return eligibility. Include every package in the measurements and explain any stairs or restricted access.
Check this item →Bed
Protect corners, legs and upholstery. Confirm whether dismantling or assembly affects return eligibility. Include every package in the measurements and explain any stairs or restricted access.
Check this item →Sideboard / storage cabinet
Protect corners, legs and upholstery. Confirm whether dismantling or assembly affects return eligibility. Include every package in the measurements and explain any stairs or restricted access.
Check this item →Before paying for a return
For faulty, damaged or incorrect goods, ask the retailer how it will resolve the issue before purchasing separate transport. Protect original packaging and check exclusions for fitted, assembled, personalised or made-to-order goods. Do not send a return to a showroom or head office unless authorised.
Deliverate is independent of Furniturebox. Listing the supplier does not imply a partnership or guarantee a refund. Browse all item types · See the fuel calculation.