deliverateRadiator
Drain and dry completely. Protect valves and finishes, secure brackets and check the packed weight, especially for cast iron.
Check this item →Independent return transport
Returning to Online Home Retail Ltd?
Retailer names covered by the research: Plumbworld; PlumbNation. Follow the policy for the brand you bought from.
A large return can mean more than printing a label. You may need to protect heavy or fragile goods, arrange a suitable vehicle and meet a warehouse receiving deadline. Deliverate helps you find a courier for the authorised return.
What Online Home Retail Ltd asks you to arrange
Plumbworld: customer pays, booking responsibility not explicit. PlumbNation: paid collection and extended windows depend on fulfilment channel/product.
Published window in our research: Plumbworld: 365 days; PlumbNation: 14 days standard.
One company, 03852312. Do not label the company as universally requiring an independent courier.
Read the supplier’s own return policy ↗
Read the supplier’s own return policy ↗
Checked 10 September 2026. Confirm the current policy for your order. Paying return costs and booking your own carrier are different requirements; some suppliers offer collection.
How Deliverate can help
- Get the supplier’s approval, return reference, receiving address and deadline.
- Choose your basic item type and check its packed dimensions, weight and route.
- Review the transport price, separate fuel surcharge and £42 Deliverate fee before committing.
- Agree the collection with the awarded courier and keep the return delivery evidence.
The transport contract is between the customer and the awarded courier. Deliverate, operated by The Home Delivery Guys Ltd, arranges the introduction. The retailer decides return eligibility and refunds.
One price per item type
A bath uses the same shared bath rate whichever supplier it is going back to. You do not need a separate product-range or retailer price. Rates still apply only within the published packed-size, weight and route limits.
Water heater / pump
Use protective packaging, secure loose parts and attach the supplier’s return reference. Check the packed dimensions, weight and receiving address before arranging collection.
Check this item →Box of fittings / parts
Use protective packaging, secure loose parts and attach the supplier’s return reference. Check the packed dimensions, weight and receiving address before arranging collection.
Check this item →Plan a return to Online Home Retail Ltd
Before paying for a return
For faulty, damaged or incorrect goods, ask the retailer how it will resolve the issue before purchasing separate transport. Protect original packaging and check exclusions for fitted, assembled, personalised or made-to-order goods. Do not send a return to a showroom or head office unless authorised.
Deliverate is independent of Online Home Retail Ltd. Listing the supplier does not imply a partnership or guarantee a refund. Browse all item types · See the fuel calculation.