Post a delivery

Independent return transport

Returning to Toolstation?

A large return can mean more than printing a label. You may need to protect heavy or fragile goods, arrange a suitable vehicle and meet a warehouse receiving deadline. Deliverate helps you find a courier for the authorised return.

What Toolstation asks you to arrange

We have not verified the current return policy. Ask the supplier whether it provides collection or requires you to arrange a courier.

Checked 10 September 2026. Confirm the current policy for your order. Paying return costs and booking your own carrier are different requirements; some suppliers offer collection.

How Deliverate can help

  1. Get the supplier’s approval, return reference, receiving address and deadline.
  2. Choose your basic item type and check its packed dimensions, weight and route.
  3. Review the transport price, separate fuel surcharge and £42 Deliverate fee before committing.
  4. Agree the collection with the awarded courier and keep the return delivery evidence.

The transport contract is between the customer and the awarded courier. Deliverate, operated by The Home Delivery Guys Ltd, arranges the introduction. The retailer decides return eligibility and refunds.

One price per item type

A bath uses the same shared bath rate whichever supplier it is going back to. You do not need a separate product-range or retailer price. Rates still apply only within the published packed-size, weight and route limits.

Box of fittings / parts

Use protective packaging, secure loose parts and attach the supplier’s return reference. Check the packed dimensions, weight and receiving address before arranging collection.

Check this item →

Plan a return to Toolstation

Before paying for a return

For faulty, damaged or incorrect goods, ask the retailer how it will resolve the issue before purchasing separate transport. Protect original packaging and check exclusions for fitted, assembled, personalised or made-to-order goods. Do not send a return to a showroom or head office unless authorised.

Deliverate is independent of Toolstation. Listing the supplier does not imply a partnership or guarantee a refund. Browse all item types · See the fuel calculation.